GluvySupport & contact
Questions about Gluvy, your subscription or your data? Here's how to reach us, and answers to the most common questions.
App support
Email [email protected], or use Settings › Help & Support in the app, which includes your device and app version so we can help faster.
Privacy & data
Email [email protected] for access or deletion requests. Read the Privacy Policy and Terms of Use.
Billing
Subscriptions, cancellations and refunds are handled by Apple. See the pricing page for plans and terms.
We typically respond within 24 hours. Gluvy is operated by TATLIDEV LTD.
Frequently asked questions
How do I start a face yoga routine?
Open Gluvy, choose your focus area (or use the on-device face scan) and open today's session in your plan. Press Start and follow the video; the timer moves you to the next step.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone go to Settings › your name › Subscriptions, choose Gluvy and tap Cancel Subscription, at least 24 hours before the renewal date.
How do I restore my purchase on a new iPhone?
Sign in with the same Apple ID, open the Gluvy subscription screen and tap Restore.
How do I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com, because Apple processes the payment.
A video doesn't load. What can I do?
Check your internet connection and try again; videos are downloaded to your iPhone before you play them. If it still fails, send us a message from the app so we get your device and app version.
Is my data private?
Your journal, selfies and progress stay on your iPhone. The onboarding face scan runs on the device. The optional Pro AI analysis sends one photo for processing, and we keep only the text result. See the Privacy Policy.
How do I delete my data?
Delete entries in the app, or uninstall Gluvy to remove everything stored on the device. To delete data we hold (such as your AI analysis result or a message you sent), email [email protected], ideally from the in-app contact form.